Frequently Asked Questions
Everything you need to know about bringing color and comfort to your home.
What is the typical shipping timeframe for Pigment orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive at your doorstep.
Do you offer international shipping for your home decor items?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to include international shipping to more regions in the near future.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my delivery?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's journey.
Are Pigment textiles and ceramics ethically sourced?
Yes, we pride ourselves on partnering with artisans and manufacturers who prioritize sustainable materials and fair labor practices to ensure high-quality, responsible products.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.